Frequently Asked Questions
Q: What do you do on a visit?
A: Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Q: Do you always visit on the time we ask for?
A: We book your visits within a time frame and will be there during that time.
Q: If my pet has an “accident”, do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
Q: What information do I need to provide at the initial consultation?
We want to know about all the pets in the house, feeding schedules, medications, Vet information (emergency hospital) in case of emergencies. Your contact information in case we need to reach you, special diets etc.
We will like to request to have 2 keys or one in a lock box in case on gets lost.
Q: May I give my pet sitter / dog walker a gratuity?
A: Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.
Q: Do you pick up my dog’s waste when you are walking?
A: Yes, we do. We do ask that you provide the bags.
Q: May I book my visits through my pet sitter directly?
A: No, All visits should be booked through our online booking system or calling (650) 667-pets (7387). You may also email us at
Q: What hours do you provide services?
A: Pet Sitting and dog walking visits are generally between 7:30 am to 9:00 pm. Other times can be arranged.
Overnight visits are also available from 9:00 pm to 7:00 am.
Q: Can I be assured of same pet sitter each time?
A: We prefer to have the continuity of the same pet sitter each time. However, If the sitter is not available then a fully informed substitute sitter will be available for back up.
Q: What experience do you have with pets?
A: All out Sitter have gone trough training. Dogs, cats, birds, hamsters, guinea pigs, gerbils, fish, turtles, iguanas and even a goats. All our pet sitters are very caring, have pets of their own and a have huge love of animals. All of our sitters are professional and very well qualified.
Q: Can I have every other day cat visits?
A: No, all cats will be visited no less then once every 24 hours. No exceptions will be made. This is for the health of your fur-baby.
Q: Can you let me know how my pet is doing while I’m away?
A: Yes, we would be glad to give you e-mail or text updates. (pictures etc) This is part of our all-inclusive visits.
Q: Do you charge a holiday fee?
No, but gratuity to our sitters it’s very much appreciate it.
Q: Do you board pets?
A: We do not board pets in our home. We do provide daily visits for your pets or we can stay overnight as well.
Q: Do you have an overnight sitter available in all of your service areas?
A: Our main service area is San Mateo County and we do have overnight sitters, if we have availability to offer overnight service outside of San Mateo County, we can try to work something out.
Q: How is payment handled?
A: We accept cash or checks. (We are working on accepting pay-pal or CC payments)
Q: Will I receive a refund if I leave later than expected or return early?
A: No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter.
Q: What is your cancellation policy?
We will appreciate it if you let us know 7 to 5 days before.
Q: Will I get a refund if I come home early?
A: No, once service begins, there are no refunds or credits. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. Please understand that MZ Pet Sitting Services carefully schedules our time to service you and our other clients.
We kindly ask that your pets are flea free!